Shipping policy
SHIPPING POLICY
We’re excited to get your STÜDIO27 pieces to you. Please review our shipping information below before placing your order.
ORDER PROCESSING
All orders are processed within 3–5 business days.
Orders are processed Monday through Friday, excluding holidays. Processing time begins after your order is successfully placed and does not include transit time.
Once your order has shipped, you’ll receive a shipping confirmation email with tracking information.
SHIPPING
STÜDIO27 offers worldwide shipping.
Available shipping methods and rates will be displayed at checkout based on your destination and order.
United States:
Estimated transit time is 2–5 business days after your order has been processed and shipped.
International:
Estimated transit time is 7–15 business days after your order has been processed and shipped.
Please note that these are estimated delivery windows and are not guaranteed. Actual delivery times may vary depending on your location, shipping carrier, customs processing, holidays, weather, or other circumstances outside of our control.
INTERNATIONAL ORDERS
International customers are responsible for any applicable customs duties, import taxes, VAT, or other fees imposed by their destination country.
These charges are not included in your STÜDIO27 order total unless specifically stated at checkout.
STÜDIO27 is not responsible for delays caused by customs or for fees imposed by the destination country.
ORDER TRACKING
Once your order has shipped, tracking information will be sent to the email address provided at checkout.
Please allow up to 48 hours for tracking information to update after your shipping confirmation is received.
INCORRECT SHIPPING INFORMATION
Please carefully review your shipping information before completing your purchase.
STÜDIO27 is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at hi@studio27xo.com. While we will do our best to assist, we cannot guarantee that an address can be changed after an order has been placed or shipped.
LOST, STOLEN, OR DELAYED PACKAGES
Once an order has been shipped, it is in the possession of the shipping carrier.
If your tracking information shows that your package has been delivered but you cannot locate it, please check with household members, neighbors, and your delivery location before contacting the carrier.
For packages that are delayed or appear to be lost in transit, please contact the shipping carrier directly using your tracking information. You may also contact us at hi@studio27xo.com, and we’ll do our best to assist.
STÜDIO27 is not responsible for packages that are lost, stolen, or misplaced after being confirmed as delivered by the carrier.
DAMAGED PACKAGES
If your order arrives damaged, please contact us at hi@studio27xo.com as soon as possible.
Please include your order number and clear photos of the damaged packaging and item so we can review the issue and determine the appropriate resolution.
SHIPPING DELAYS
While we do our best to meet the estimated delivery windows above, STÜDIO27 is not responsible for delays caused by shipping carriers, customs, severe weather, holidays, or other circumstances outside of our control.
QUESTIONS
Have a question about your order or shipping?
We're here to help.
Xo.
Thank you for choosing STÜDIO27.